EPC Advice (henceforth called the company) will perform Domestic Energy Assessments resulting in the production of an Energy Performance Certificate on your property following the terms and conditions laid out below.

Conflicts of Interest

The company cannot undertake any project which constitutes a conflict of interest.

     e.g. Properties of family and friends
            Where an inducement has been offered

Exclusions

The company cannot undertake projects that fall outside the Methodology of RdSAP (Reduced Data Standard Assessment Procedure)

Examples include Sheltered Housing, Nursing Homes, Multi-occupational Property, Commercial Buildings and properties exceeding 4 stories.

Cancellations

On the rare occasion where the assessment appointment necessitates change the company will endeavour to give ample notice and make all rearrangements to comply with the convenience of the client.

Clients are required to give 48 hours notice of cancellation to receive a refund of fees, otherwise any fees paid are non-refundable.

Abuse

Any kind of verbal or physical abuse of the Assessor is treated with zero tolerance by the company. The assessment would cease immediately and appropriate legal action would be taken.

The Assessment

The company representative will take external photographs of your property and so will require access to all areas.

The internal assessment will consist of measurements to all rooms, access to the loft area, photographs of heating appliances and controls, access to any manuals available for the heating appliances and controls and verbal communication with the client regarding dates of installation, dates of build for any extensions etc.

The company representative will endeavour to cause as little disruption to the household as possible.

The Energy Performance Certificate

The company will provide the client with the Energy Performance Certificate on their property within 10 working days of the completion of the Domestic Energy Assessment.

The Certificate will provide the client with information regarding the overall energy efficiency of their home. Also the home’s impact on the environment based on the CO2 (Carbon Dioxide) emissions. It will table the current energy used and give an improvement potential based on various changes recommended by the Assessor.

It will table lower and higher cost measures the client may implement and show savings predicted if these measures are put in place.

The company Assessor will be on hand to discuss and give full explanation of the Energy Performance Certificate in detail should the client request this.

Confidentiality

All client information is kept confidential in accordance with the Data Protection Act 1998. (See Privacy Policy)

Complaints

All complaints will be handled following our Customer Complaints Procedure. We will treat all complaints with politeness and prompt action.