All client data and information is treated in the strictest confidence in accordance with the Data Protection Act 1998.

Dates of transfer of data onto disc is to be recorded by the data controller.

Employees of the company will not at any time disclose any client information to any outside agencies, other than those authorised by the client, nor discuss in any way or express an opinion on anything to do with client details.

Client details are used only for the express purpose of producing an Energy Performance Certificate.

Any information obtained either by observations on site, conversation with the client or other agencies is also treated in the strictest confidence and not disclosed in any way to anyone.

Clients shall be given, upon request in writing, access to any data appertaining to themselves which is held by the company. They will be required to come into the office to be given access, bringing two forms of identification. Data or documentation concerning clients will not leave the office.

Any request for confidential data from outside agencies, i.e. police, will be treated in accordance with the Data Protection Act 1998.

EPC Advice employees work within the national legislation, guidelines and organisation procedures for the security of information and apply correctly and consistently the relevant security procedures and guidelines for protecting information.

EPC Advice employees keep up to date with all relevant legislation concerning the confidentiality of information.